User Experience Map

During an eight week course, Designing People-Centered Experiences, I was tasked with developing an experience map of two users as they interact in a particular environment. The experience I observed was the interaction between two of my classmates, Elaine and Henry, as they were communicating and interacting with the various surroundings inside Scotty's Brewhouse. The process began by taking diligent notes, as well as recording the full experience. I then began to research various situations, problems, and mood changes. After developing numerous design research methods, I visually created phases, touchpoints, artifacts, and action flows. Creating tangible artifacts, touchpoints, interactions, and mood changes were critical in the facilitation of the design, as well as the experience.